Support

Stuck, found a bug, or a word we got wrong? We'd love to hear from you.

It helps if you include your phone model, the app version (in the Play Store, open Oh My Word! and tap "About this game") and, for level problems, the level number. A screenshot is always welcome. We usually reply within a few days.

Common questions

I bought coins but didn't get them.

Make sure you're online and reopen the game: it checks for purchases it hasn't delivered yet each time it starts. If they still don't appear, email us with the order number from your Google Play receipt (it starts with "GPA.") and we'll sort it out.

How do I get a refund?

Purchases are made through Google Play, so refunds go through Google. In the Play Store app, open your profile, then Payments & subscriptions → Budget & history, pick the purchase and choose to request a refund. Or see Google's refund help page.

I got a new phone. How do I move my progress?

Your progress is saved on your phone, not in an online account. If your phone backs up app data to your Google account, setting up the new phone from that backup usually brings it across. Otherwise it can't be moved yet, sorry.

Why wasn't my word accepted?

The game uses a big list of real English words, but no list is perfect. If a real word was refused, or a word shouldn't be in the game, email us and we'll look at it for the next update.

How do I get more lives?

Lives refill by themselves over time. Winning a level never costs a life, and the first 20 levels never cost one at all. You can also buy a refill with coins in the shop.

Does the game have ads?

No, and it never will. The game is free to finish, and coins are the only thing for sale.

Does it work offline?

Yes. You only need a connection to buy coins.

Is there an iPhone version?

It's coming soon. Keep an eye on our website.

Privacy and your data

See our Privacy Policy and how to delete your data, or email dpo@ohmyword.games.